Reach this page from the Support tab of any TFW software. Click "Support Site".
* Your software purchase includes a Rapid Access PIN
for setup support by IRC (Internet Remote Control). Write if you don't know yours.
Urgent? Emergency?
EMail reaches us faster than phone.
800-719-5934
We use outbound-only phone lines from three area codes,
and don't monitor those lines for incoming calls.
For best results, call our toll-free switchboard, please.
Over the last five years, TFW users have asked and answered many of your questions in our Live Online Documentation. Search the permanent collection of questions and answers. We edit those tightly to keep them current.
We update your software automatically over the Internet. Our latest features are always just four clicks away.
We can also sit with you at your computer via Internet. Don't describe your problem, just show us. In most cases, you get the fix on the spot. You type and we watch, or we type and you watch. Your choice.
Use LogMeIn or GoToMyPC yourself, to operate your business computer from home or away.
Or airlift the patient to us with a MyDocsOnline database upload.
Use MyDocsOnline yourself for off-site backups. Schedule an automatic daily backup for your list of files, and get an email report overnight. You have a secured Internet connection to your own off-site server space.
Use MyDocsOnline for safely sharing files between home and business. Log on anywhere to upload or download.
Want to be of service to this community
and make extra money?
Are you good with computers and good with TFW software?
We are growing fast
and looking for support contractors.
Reach all corners of this community without leaving your kitchen table.
Sit beside your client at her computer without leaving your favorite chair.
We teach you how.
TFW is community-driven software for a self-supporting community.
We collect the best ideas from the community and package them for all.
TFW is yours. Come do your part.
Learn more.
By email, phone, "house call", and community support forum. Email, online, and telephone callback support are yours at no annual, monthly, or hourly charge.
We return all phone calls and emails within twelve hours, even evenings and weekends.
What's a house call? We visit you at your computer using the Internet. Usually we speak with you by phone at the same time. We see your problem for ourselves, and fix it from our own keyboard and screen.
Q: "I'm having a problem with the software. How do I get fixes?"
Write or call and we'll set you up for Automatic Software Updates over any Internet connection.
Don't have Internet? Write or call for a download link you can use anywhere.
Q: "Do I need Internet in the club?"
No. Many TFW clients take card and eCheck payments with no Internet connection.
Q: "How do I install my TFW software?"
TrimFitWell products are downloaded from our web store, not boxed or mailed.
Look for this button when you've purchased a TFW product:
When you click it, a dialog box opens and asks "Open or Save to Disk?" Save to disk. Save to a location you can find again a moment later.
Unzip it and run Setup. That's all.
Q: "What are the system requirements?"
Each TrimFitWell product is a Windows application that uses the Microsoft .NET application framework (pronounced "dot net").
To use .NET, you'll need Windows XP or Windows 2000, Windows NT or Windows ME.
If you use Windows XP, you probably have these already.
TFW System Check checks your system for these prerequisites. TFW System Check is built into all TFW products (under "Help").
If necessary, TFW System Check can open your Internet browser and take you directly to the official Microsoft download site with the needed Microsoft search keyword(s).
